Customer Service
FAQ’s
Contact Information
Armorvenue.com |
Shipping |
Ordering Online |
Returns |
Ordering Online
Is your web site secure?
Shopping with your credit card with armorvenue.com is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Yes, please contact us using the message form or email us at sales@armorvenue.com to request a call to place an order.
Payment Options
We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.
Re-authorizations after the initial orderWe also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
Tax
You will only be charged tax if you are a resident of Minnesota. We are required by law to charge sales tax on orders shipped to MN addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Price Matching
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.
In order to qualify for a price match consideration, the following conditions and rules must be met:
1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.
3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.
4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.
5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will
Shipping
Read below for all shipping information.
Where we ship
Currently we ship to the U.S. and Canada. International orders must be shipped to a freight forwarder so we have a U.S. address to ship to. Shipping to Canada - We can ship either USPS International or UPS Standard to Canada. Please note extra processing time of 3-5 days may be applicable. The customer is responsible for all duties, taxes, and fees associated with customs clearance.
Delivery times
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?
UPS Domestic:
Ground - If your order is placed M-F, before 12 P.M. EST, your order will sometimes leave our facility the same day you order it. However, we ask to allow 2-3 business days for the product to leave our facility. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: XXXXX
3 Day Select- If your order is placed M-F, before 12 P.M. EST, your order will sometimes leave our facility the same day you order it. However, we ask to allow 2-3 business days for the product to leave our facility. Your order will arrive on your doorstep in three days from when it was shipped from our facility, starting with shipping day number one
2nd Day Air- If your order is placed M-F, before 12 P.M. EST, your order will sometimes leave our facility the same day you order it. However, we ask to allow 2-3 business days for the product to leave our facility. Your order will arrive on your doorstep in two days from it leaving our facility, starting with shipping day number one.
Next Day Air- If your order is placed M-F, before 12 P.M. EST, your order will leave our facility the same day you order it if it is in stock. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 12 P.M. EST
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
USPS:
Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.
Method of delivery
The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.
Returns & Exchanges
Returns
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 15 days of your receipt of merchandise for a refund of the purchase price less shipping fees and a 15% restocking fee. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
- All returns and exchanges are subject to our Terms of Use.
Please contact us in order to receive complete instructions on returning goods. You must contact us to receive an RMA# and return instructions. If we are not contacted first the return is subject to extra fees associated with processing the return. Once we receive your return, please allow 1-2 weeks for processing.
Exchanges
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.